- Problem
- Enquiries sometimes wait days. Reports cost advisers time (assumption, to be confirmed).
- What it does
- Confirms every enquiry, summarises it and makes a draft report after the intake.
- Trigger and input
- Every new enquiry and every intake meeting. Input: form and notes.
- Connects to
- Mail and calendar: read and prepare drafts. Sends nothing.
- Who decides
- The staff member sends. The owner approves new standard answers.
- Limits
- No sending mail, no confirming appointments, no special categories of personal data.
- When in doubt
- Stops and flags the enquiry for a staff member.
- Measure
- Response time and minutes per report, with a baseline in weeks 1 and 2.
- Privacy
- Which data, where it is stored and a processing agreement: settled before use.